Privacy Policy
Last updated: 1/11/2026
1. Introduction
SolidFlow (“we”, “us”, “our”) respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, and protect personal and business information when you interact with our website or services.
SolidFlow is a payment reliability practice, not a payment processor. We do not process, store, or transmit cardholder data.
2. Information We Collect
a. Information you provide
- Name
- Company name
- Email address
- Phone number (optional)
- Website URL
- Description of payment issues
- Estimated transaction volume (optional)
b. Technical & diagnostic information
When performing audits or fixes, we may temporarily access payment provider metadata such as transaction IDs, timestamps, webhook payloads (excluding card data), and system logs related to payment verification or fulfillment.
We do not access or store:
- Card numbers
- CVV codes
- Bank PINs
- Full customer personal data
3. How We Use Information
We use collected information solely to respond to inquiries, provide services, diagnose payment issues, communicate updates, and improve service quality. We do not sell or rent your data.
4. Data Storage & Retention
Project-related data is retained only as long as necessary to complete the engagement. Temporary logs or samples are deleted after delivery unless otherwise agreed.
5. Data Sharing
We do not share your data with third parties except when required to perform services or when legally required.
6. Security
We use reasonable security measures to protect your information. However, no electronic transmission is completely secure.
7. Your Rights
You may request access, correction, or deletion of your data by contacting us at hello@solidflow.co.
8. Changes
We may update this policy periodically. Changes will be posted on this page.
9. Contact
SolidFlow
Email: hello@solidflow.co
Website: solidflow.co